Talabat and Truecaller Forge Strategic Partnership to Elevate Communication Efficiency and Safety

Talabat, the leading platform for food deliveries in the MENA region, has announced a strategic partnership with Truecaller, the leading global platform for verifying contacts and blocking unwanted communication. This collaboration aims to revolutionize the food delivery landscape by enhancing customer safety and streamlining business communication through Truecaller’s Verified Business Caller ID solution suite.

In an era where smartphone users are inundated with countless calls, Talabat recognizes the importance of providing a trusted, safe, and secure experience for its delivery personnel, restaurant affiliates, and customers. With Truecaller’s Verified Business Caller ID solution, Talabat can now enhance its phone-based communication by providing authentic brand identity, context, trust & safety. This empowers users to identify genuine business calls and significantly improve their communication experience. 

Leveraging Truecaller’s Verified Business Caller ID solution, Talabat marks a significant advancement in the food ordering to delivery lifecycle by enriching the customer experience through verified and contextual business communication. By integrating elements such as brand name, logo, category name, verification tick, and a distinctive green badge, Talabat solidifies its unique presence as a consumer-centric brand in the Middle East and North Africa markets.

Speaking about the partnership, Priyam Bose, Global Head GTM & Developer Products, Truecaller, said: “Truecaller is synonymous with trust and safety in communication. We provide businesses with solutions that boost communication effectiveness, fortify their brand’s reputation, and ensure safety while communicating with consumers. We are thrilled to partner with Talabt, empowering their restaurant partners and delivery personnel to offer a superior, efficient, and safer communication experience to their customers, from the moment of ordering to the delivery lifecycle.“

Hadeer Shalaby, Managing Director of Talabat Egypt, emphasized Talabat’s dedication to seamless operations and customer satisfaction, and stated, “We strongly believe in the power of effective partnerships, and we are pleased to collaborate with Truecaller. This partnership aims to facilitate communication between our customers and delivery teams, ensuring the fastest and safest service possible.”

By prioritizing seamless communication, Talabat aims to provide integrated experiences for all parties involved, including restaurant partners, delivery teams, and end consumers. This strategic partnership with Truecaller underscores Talabat’s commitment to enhancing customer confidence and safety in the evolving food ordering and delivery landscape.

Truecaller Verified Business Solution empowers business calls with brand identity and context, fostering reliable customer communication. So far, over 2500+ active businesses, across markets globally have benefitted from the Verified Business Caller ID and other advanced communication capabilities. Besides enhancing business call efficiency, the solution has significantly reduced phone call-related frauds and scams, promoting heightened customer safety in business communications